Today I want to introduce our new digital product called Conversational Chatbots.
Conversational Bot is an automated self-service platform with no human interaction on the other side.
Our conversational plugins help you easily connect your business to popular messaging and voice channels like WhatsApp, Messenger, WebChat, and Voice Assistant channels like Alexa, Siri, and Google Assistant. Conversations enable the simplest way for your customers to connect with your business to access information, make purchases, and get support.
Your customers crave to message you. Let them.
Make interacting with your business as easy as messaging friends and family, over the digital channels your customers use every day. Business communication meets personal messaging.
As per the latest global statistics, over 2 billion conversations happen over digital channels every day! The biggest channels of them all like Facebook Messenger, Whatsapp, Wechat, Apple.
Businesses have awakened to this changed consumers behavior and are rapidly re-constructing their customer experiences around messaging. Messaging has replaced clunky IVRs, long wait times, incompetent agents, frustrating visits to outlets, and many business interactions.
Speed up response time with buttons and quick replies
Simpler response mechanisms make it intuitive for customers to engage in deeper conversations. Enable short answers, quick replies, canned templates that make the entire conversation flow more natural. 5xIncrease in response time as compared to typing with quick replies
Enable immersive experiences over chat with carousals
Carousal interfaces in popular chat platforms allow you to enable the same level of rich interaction that was possible only through native apps. Turn boring text interactions into highly engaging conversations with a visual layer. 10x Ease of brand engagement with the rich interactive carousel is driven by customer experience
Bot and human-driven chats that complete transactions
Use a mix of human interactions and tailored bot-enabled responses that start and finish entire transactions. Make it easy for customers to complete important tasks without having to visit multiple channels. 0 Visual interfaces needed to search, choose, pay, and complete a purchase
Provide friendlier customer interactions with emojis and images
Business messaging that contains elements of normal day-to-day chat like emojis, images, gifs, audio and gets deeper customer attention. And it is the easiest way for your brand to end up on your customer's personal friends list. 60% more chances of customers responding to messages with images and emojis
Chat interoperability, Start a chat in one medium and continue on another.
Webchat with a bigger screen and a convenient keyboard is often the preferred chat medium. However, it is prone to interruption if your customer has to step away from an activity. Now you can simply transfer the ongoing chat session to a mobile chat platform of their choice and continue the conversation.
USE CASES
- Customer support
- Reminder & support
- Notifications & offers
- Service request
- Purchases
- Documents
- Cross-selling
- DIY
Add a conversational layer to your brand interactions by calling(+255) 22 266 8130 or email us through This email address is being protected from spambots. You need JavaScript enabled to view it. to get a digital experience makeover kit. Everything you need to evolve your brand communication to meet the modern customer's digital experience expectations.
